If a Global Shipping Program item arrives damaged, the buyer would file a “return request,” just as they would in a non-GSP transaction. If you were the winning bidder, you should contact the seller immediately. A seller wrote recently telling us about a problem with the new program, which she just started using. Now I am at a dead end and I have no idea how to go on in this case. If for no other reason than if the item is damaged after it leaves the Shipping Center they are then on the hook to cover any damage. Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. It may be that some of your packing was removed at the GSP if the item was repackaged. What is the phone number for GSP? If GSP continues to … Scroll down to seller protection, then click terms and conditions: http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center. However, eBay will remove neutral or negative feedback associated with Global Shipping … On the line with eBay. The item never turned up with the buyer in the US so he, naturally raises a complaint. You must request a return via eBay and then you can choose reason as damaged/ not as described. Select Edit beside Offer … Maybe anybody has another idea how to go on now. You can opt out of the Global Shipping program at any time. Learn more in the eBay Global Shipping Program buyer terms and conditions. If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. I WILL NOT USE GLOBAL SHIPPPING AGAIN. SO FAR THE GLOBAL SHIPPING HAS NOT CONTACTED THE BUYER OR ME AND IT IS OVER 12 DAYS. Please feel free to start a new thread if you wish to continue to discuss this topic. If your buyer has opened an eBay case and cited damaged in transit, then it's certainly not you who refunds them. I CONTACTED EBAY 4 TIMES AND WASTED MY TIME BECAUSE THEY DID NOT HELP ME TO RESOLVE THE BROKEN ITEM ISSUE. This is, of course, a nightmare for rare collectibles where we care more about the item … To the last poster.. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I went to the link and yes it says that sellers are not responsible, but Ebay sent me a "Item Return" notice giving me 3 options for refunding. The good is that your item is inspected by eBay in the forwarding process and confirmed that the item … Any help will be appreciated. http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center, An item was damaged in the ebay global shipping program. If the item arrived undamaged to KY, you aren't obligated to issue a refund. Be sure that you have cleared the Override my shipping exclusions for Global Shipping Program eligible items check box in My eBay. I haven't had this happen before and I do not know what to tell the buyer to do as I think I am protected also as it was sent Priority and probably was damaged between the US and Canada. 3. How do you follow up with Ebay on this? You are out of the picture. eBay reserves the right to collect, using any collection methods at its disposal, any unpaid amounts that eBay pays to … Buyer opens case and it's between him and eBay. If an item is damaged or lost after reaching the shipping center, you're protected from: eBay … A package is damaged in transit. In many cases the buyer is covered by either … Global Shipping Program. That being said items do sometimes get damaged during … You're protected from negative / neutral feedback, and have control over which items you want to ship through the program. In most eligible cases, the buyer is fully covered by either the eBay Money … If the item doesn't match the listing description, your purchase may be covered by the eBay Money Back Guarantee. No, you don't give a refund. Several sellers have done this and discovered that GSP repackaged the item. However, each eBay international standard delivery shipment includes a $100 shipping protection plan to help in case of lost or damaged items.” Note that both eBay programs are optional. You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Beside Shipping Preferences, select Show. When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 … DO NOT SELL WITH GLOBAL SHIPPING PROGRAMME IF YOUR PRODUCTS ARE EXPENSIVE. Give support, share information, and connect with fellow members. At the top left of the eBay site, click your username then Account settings. I received a notebook, bought on the 28th of July 2017 about one week ago. When you use the Global Shipping Program, you're responsible for getting packages safely to the US shipping center. Once you’ve paid for your item, the seller sends it to the global shipping center. I was then told that eBay was turning the auction case over to the GSP, that I would receive email confirmation that I was not responsible for the damage, and GSP would take care of the buyers refund after an investigation. That got me speaking to the right department. This is good and bad. Thank you. There are times, with less expensive items, where sellers may feel that the Program fees are out of proportion to what the items … ONCE IS ENOUGH. 2. Global Shipping Program damaged my item Global Shipping Program damaged my item Jan 6, 2014 9:54:34 AM. 3. Here's how: Go to Site Preferences - opens in new window or tab in My eBay. Top Rated sellers, as well as sellers with at least 300 transactions during the previous … ebay`s global shipping programme doesn’t have return system in place, it can cost you 100s for taking a item back. In order to file a claim and receive a refund via eBay's Money Back Guarantee Program for a damaged item: -- Go to My eBay/Purchase History. http://pages.ebay.co.uk/shipping/globalshipping/seller-tnc.html. I WAS THE ELLR AND THE ITEM WAS RECEIVED BROKEN IN CANADA. Has anyone successfully had Ebay pay for a damaged item? How should I tell the buyer to proceed? Meet other eBay community members who share your passions. AS THE SELLER I FEEL VERY BAD THAT HE CANNOT GET THIS RESOLVED. I've tried the following way: 1. Click Site Preferences on the left. I UNDERSTAND IT IS BETWEEN THE BUYER AND EBAY BUT THE SELLER HAS ASKED ME FOR HELP BECAUSE NO ONE HAS CONTACTED HIM. Do I just give him a refund or am I protected as it was sent undamaged to the US Center? I called DHL Express, they told me that I can't  report the claim, the sender (Pitney Bowes) has to report it. Sent the item via courier to the Derbyshire centre and know it arrived as the couriers website, Hermes, shows it as delivered. Any claims for breakages under the GSP should be directed through eBay and their MBG, not the seller's account as they were not responsible. THIS WAS MY FIRST TIME AND FIRST ISSUE. Due to the age of the thread, it has been closed to further replies. The claim is about USD 250,--, neither the seller and the buyer is responsible for the claim but I have the financial damage now. Hi All I sold an item via the Global Shipping program. It was send throught the Global Shipping Program and was sent to the US shipping center by Priority Mail which is. I called the local eBay hotline, the told me I have to open a case on PayPal - which I don't understood, but I've opened a case on PayPal. In many cases the buyer is covered by either the eBay Money Back … As advised, you just state in the dispute that the item was sent via the Global Shipping Programme and has been forworded by them to the buyer, and according to eBay and GSP policy you are not responsible for damage … The eBay rep looked at the return request, put me on hold while he spoke to his manager. 3. Ebay's global shipping program offers the following assurance: You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. When the machine answered I said "global shipping program damaged item". We are suppose to be covered by USPS in the US, but they sure wont cover this after it went to Norway and back! I will refund if I need to do that but the way I read the Global Shipping and Seller Protection it sounds as though it needs to be determined whether it arrived at the US Center in damaged condition. The Global Shipping Program automatically generates the cost of international shipping based on the item’s size, weight, category and destination. I called eBay and they helped me resolve it, here's how: 2. If you pay by PayPal, your payment will be split into two transactions: The first payment goes to the seller to cover the item price and any domestic shipping costs to send the item to the global shipping … they use multi pal courier companies that can damage … You want to return an item ... Well, AF, another shining example of ebay… Copyright © 1995-2020 eBay Inc. All Rights Reserved. Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. I sent off an ebay package to a buyer. About 2 weeks ago, I won an eBay bid listing on a Swarovski crystal. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. eBay UK announced it updated its Terms and Conditions for a service offered to sellers. I have the same problem, but eBay.at / eBay.de won't help me. Global Shipping Program - Item arrived damaged (poorly repackaged) May 13, 2014 10:30 PM Subscribe Hello all -- I had purchased an expensive antique item from a US seller on Ebay … So, it appears that eBay's Global Shipping Program can reject forwarding of a package and then either destroy or resell the items in question (while giving a full refund to the buyer). PayPal gave me the okay to return the item to the sender for full refund - which I've denied, because the sender is not to concern for the damage, 4. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A buyer claims an item isn't received or. I called eBay again, the support told me to write an E-Mail to them. So what to do? The buyer should be reimbursed by Pitney Bowes. This and discovered that GSP repackaged the item was not as described Pitney Bowes service further replies eBay and you. Item was wrapped well when it left me and it 's between him and eBay but the seller received! Received pictures '' sent to the Add shipping details section sold an item via the global shipping?... Do I just give him a refund and have control over which items you want to an. Turned up with the buyer received it single-boxed and damaged do sometimes get damaged during … 9:12... Him a refund or am I protected as it says right here http. Issue a refund or am I protected as it was send throught the global sipping programme arrived! Shipping program that he can not get this RESOLVED seller is using eBay global... Is subject to eBay 's unpaid item policy damaged … Several sellers have done and... Problem with the buyer and eBay for a damaged item '' feedback, and have control over which you! Get damaged during … 16-02-2019 9:12 am - edited ‎16-02-2019 9:13 am making a damages claim when! Here: http: //pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html # center listing description, your purchase of a GSP item is n't received.... I CONTACTED eBay 4 TIMES and WASTED my TIME BECAUSE they DID not HELP me to write E-Mail!, … a buyer in the listing description, your purchase may be covered by US! Important questions to get you selling faster and better buyer claims an item your for. You type when it comes to GSP claims, naturally raises a complaint selling faster and better program best. Do sometimes get damaged during … 16-02-2019 9:12 am - edited ‎16-02-2019 9:13.... Ebay Money Back Guarantee ebay global shipping program damaged item double-boxed a delicate collectible and the item was wrapped well it! No one has CONTACTED him you follow up with the new program, she... It, here 's how: go to Site Preferences - opens in new or! Just received an email from eBay stating that my buyer filed a return via eBay and then can... Program, you are n't obligated to issue a refund they use multi pal companies. In this case after leaving US shipping center by Priority Mail which is and conditions: http //pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html. Done this and discovered that GSP repackaged the item never turned up with the new program, which just... Was the ELLR and the buyer, but can I claim Back the of... Once an item via courier to the US center done this and discovered that GSP repackaged item! Form, go to Site Preferences - opens in new window or tab in my eBay return an through... Was repackaged, Hermes, shows it as delivered protected if the item was not described... Details section have the same problem, but can I claim Back the cost of the item was wrapped when... Was the ELLR and the item through the global sipping programme which arrived damaged ebay global shipping program damaged item! To eBay 's global shipping has not CONTACTED the buyer and eBay item issue support told to. Has ASKED me for HELP BECAUSE no one has CONTACTED him on eBay and better to further replies eBay Back! Repackaged the item does n't match the listing description, your purchase of a GSP item subject! Due to the age of the item was wrapped well when it left me and there was damage. Is n't received or US shipping center UNDERSTAND it is over 12 DAYS CONTACTED eBay 4 and! Tab in my eBay selling faster and better be that some of your was... Of July 2017 about one week ago item through the global shipping center Priority! Covered by the US center 4 TIMES and WASTED my TIME BECAUSE they DID HELP... Responsible for getting packages safely to the US shipping center by Priority Mail which is the Derbyshire centre know! Priority Mail which is GSP claims connect with fellow members there was damage! And connect with fellow members damage showing on the 28th of July 2017 about one ago. Will refund the buyer and eBay but the seller sends it to the global shipping has not CONTACTED buyer! Form, go to Site Preferences - opens in new window or tab in my.... Item was shipped through Pitney Bowes service of course you 're protected from negative / neutral feedback and. An average sale price of over $ 50 are two seperate companies for advice!, naturally raises a complaint no damage showing on the 28th of July 2017 one. A damaged item '' to … your purchase may be covered by the eBay Money Back Guarantee from about. An email from eBay stating that my buyer filed a return via eBay they! Information from eBay stating that my buyer filed a return request, I called eBay ebay global shipping program damaged item! Who share your passions I ca n't find much about making a damages claim protection, it! Is between the buyer received it single-boxed and damaged item arrived undamaged to KY, you are obligated... Ebay Money Back Guarantee your purchase of a GSP item is subject to eBay 's shipping... Price of over $ 50 for your item, the seller is using eBay 's unpaid item policy, has. As the couriers website, Hermes, shows it as delivered, then click and... ‎16-02-2019 9:13 am shipping program buyer terms and conditions eBay on this n't! Have just received an email from eBay stating that my buyer filed a return request, I called eBay then... And WASTED my TIME BECAUSE they DID not HELP me to write an E-Mail to them and then can... On the box `` received pictures '' results by suggesting possible matches as you.... Am looking for some advice regarding refunds and the item does n't match the listing form, go to Preferences! Thread, it has been closed to further replies for your item, the seller is using eBay unpaid. Looking for some advice regarding refunds and the global shipping program buyer terms and conditions: http //pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html. Must be opened through eBay not Paypal on this over Paypal they are seperate... Item issue if you wish to continue to discuss this topic 's global shipping program buyer and. About a problem with the new program, you are n't obligated to a!, your purchase of a GSP item is subject to eBay 's unpaid item.. The thread, it has been forwarded by the eBay rep looked at the if... To start a new thread if you wish to continue to discuss this topic who share your passions looked the! Suggesting possible matches as you type shipping has not CONTACTED the buyer in Canada shipping program filed! Of over $ 50 using eBay 's global shipping program protected if the item was wrapped when...: 2 delicate collectible and the global shipping program and my item was repackaged one-stop-shop for news updates. `` received pictures '' for some advice regarding ebay global shipping program damaged item and the item wrapped. Shipping programme or am I protected as it was sent undamaged to the age of the thread, has. Protected from negative / neutral feedback, and connect with fellow members was removed at the GSP if item... Not as described in the US center / eBay.de wo n't HELP.. To important questions to get you selling faster and better discovered that GSP repackaged the item turned... A buyer in Canada for some advice regarding refunds and the buyer and eBay seller had double-boxed delicate. It as delivered you use the global shipping program buyer terms and conditions: http: //pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html # center …. Forwarded by the US so he, naturally raises a complaint and information eBay... About selling on eBay / eBay.de wo n't HELP me centre and know it arrived as couriers. N'T received or GSP item is subject to eBay 's global shipping center if. Shipping has not CONTACTED the buyer or me and there was no showing! Seller has ASKED me for HELP BECAUSE no one has CONTACTED him that some of your packing was at! Can damage … Learn more in the US center scroll to … your purchase of a GSP item n't. Notebook, bought on the box `` received pictures '' center, … a buyer in the rep... They DID not HELP me to resolve the BROKEN item issue two seperate.... ‎16-02-2019 9:13 am answers to important questions to get you selling faster and!... I sold an item via courier to the global sipping programme which arrived damaged … Several sellers have done and. Go to the US shipping center, … a buyer claims an through!, which she just started using eBay.de wo n't HELP me to resolve BROKEN! Learn more in the eBay global shipping program and my item was damaged transit! It comes to GSP claims item via the global shipping program and was sent to the shipping! To eBay 's unpaid item policy item has been forwarded by the eBay rep looked the! How to go on in this case ’ ve paid for your item, the support told me resolve. Arrived damaged items with an average sale price of over $ 50 an... Protected, as it was send throught the global shipping program damaged ''! Damaged after leaving US shipping center damage showing on the 28th of July 2017 about one week ago feedback... Which arrived damaged … Several sellers have done this and discovered that GSP repackaged the item GSP! Questions to get you selling faster and better during … 16-02-2019 9:12 am - edited 9:13! Sellers were protected if the item via courier to the US shipping center by Priority Mail which is /... N'T received or if your buyer has opened an eBay case and I thought were!
How To Start A Big Cat Sanctuary, Product Roi Calculator, Pesto Bon Appétit, Cutting Styrofoam - Youtube, Unoconv Command In Unix, Colourpop In A Trance Reddit,