Repair centre was great and kept me informed, Pleasant staff and extremely easy process - would highly recommend, I was provided with an excellent service by both Direct Line and the vehicle repairer. Thank you direct line. Direct line is the worst company ever. Very impressed with their service and I feel confident in them should I have another claim. Telematics devices can come in the form of a black box, an app or a plug-in and they collect a variety of data using GPS (Global Positioning System) technology and sensors to determine things like how fast a vehicle is being driven or whether the brake is being used aggressively. This might include the age of the driver, type of car, driving convictions, or location. Direct Line, an insurance provider in the UK, has been providing car insurance products since its formation in 1985. I have no issue having a black box as it earns me even further discounts and gives me an insight into my driving too. It’s a policy which, they say, allows them to pass savings onto their customers through not paying commissions to these comparison sites. Then patronised me by saying that of course I can apply again when my circumstances change. Car accident 2 weeks ago, not my fault. Do not agree to use them, go to a manufacturer accredited independant body shop. Contacted Direct Line when my car was damaged. I would recommend them wholeheartedly.”. For now i can not speak or complaint to anyone and i can not have anything. Contacted Direct Line when my car was damaged. Whilst I accept that they have a right to offer insurance (Or not) to whoever they prefer, it is their total disregard for the impact of their decision on their potential customers and their refusal to concede that people should be able to ask on what basis a decision has been made that may have potential impact on their future insurance application. Find more Radial J48 MK2 48V Phantom Power Active Direct Box information and reviews here. So in these time I thought I would go with Direct Line glad I did very helpful easy to do . We're so pleased you're happy with our service and process. Some companies are now putting the password aside. Quote Goat is a trading style of RTW Brokers Ltd, registered in England, company number 09513255. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. I have a black box with ingenie and it is very good. Important Notice: All information on this site is up to date at the time of writing and whilst we strive to make sure this information is always accurate we would like to stress the importance of checking the rates, fees, charges and similar upon proceeding with an application directly on any product provider's website. Basically she has to tell me who i can speak to and who i can not, she has to decide what i can have and what i can not. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Not appearing on comparison sites means that you speak directly with the company, rather than via a 3rd party. Christy. Read Less. A witness statement supporting me was provided I and was advised to go ahead with the repair and that if I paid the excess to speed up repair, they would refund it to me from the claim against the other driver. I want people to be aware before taking the policy. Christy, Amazing, thanks for your review Yvonne. I can imagine that this would be a rarer event than a total eclipse of the sun. I ran over somebody's dropped exhaust in low light when it was too late and risky due to road conditions to avoid it. I would certainly recommend Direct Line. Please send us an email with your reference number if there’s anything you would like us to look into. We returned to Direct Line because their multi-car insurance made them competitive. When I called them to understand why they have transferred some money to my account. i leave my car in a car garage for some repairs and it gets stolen and now nothing is being done about it. I have had some bad experiences with insurers in the past but this has been perfect. I like that after three years if you have a good driving score the black box is switched off but the insurance is the same price, sort of like a trial period. Get rewarded for being a safe driver today. in July 2017, while the customer score of 66% was the … All rights reserved. My car was written off without my consent within 24 hours. If you drive safely, you could save money. Not only, I had an accident I was not even responsible, Within less than 48 hours, I was no longer owning my car I had for nearly a decade and I feel like I been treated not as a human being but an object. Another little ploy to be aware of – The garage they nominated for repairs (Ford) specified that their assessor would check my car on his own which caught my attention. The use of the password is for the benefit of companies and not the buyers. Saved quite a bit of money as well . Claimed on my super fully comprehensive policy because a car undertook me on a roundabout colliding with and damaging my car on exit. Registration number 202810. The post eventually arrrived - just before I was about to cancel. There were glitches - with limited access to you wifi on-site - password was rejected time and again - even though it was new and accepted at the beginning. When they say excess of 500 pounds that means every item for example furniture, single wall, single carpet. However, while the products and policies are generally well-received, in particular their car insurance for young drivers, online customer feedback suggests that there is room for improvement from the company when it comes to handling customer queries and claims. PLEASE STAY AWAY FROM THIS USELESS INSURANCE COMPANY. And they arranged an automotive recycling company to collect it. Still within 24 hours, Direct Line changed my insurance cover from comprehensive to third party cover and they did not bother to inform me. However, Insurance Age reported that Direct Line received the most customer complaints (1,447) of any UK insurance provider in the first half of 2017, over 400 more than any other company. Registration number 202810. Direct Line general insurance policies are underwritten by U K Insurance Limited. We love to see you'd highly recommend us Maz. Absolutely bad service. The active direct box didn’t appear until the ’80s, after it was noticed that the passive DIs were having a negative effect on the sound of certain instruments, most notably Fender basses equipped with single-coil pickups. Went ahead but did not make use of the courtesy car as I did not need it. “To make insurance easier and better value for our customers”. Thanks for your review. Direct Line is regulated by the Financial Conduct Authority. My advice is to use a garage of your own choosing and stay well clear of Direct Line car “insurance”. Before you take the insurance read the policy line. Thanks for joining us Carol and for your 5-star review. The first thing he checked was the tyre tread depth, not the damage. Analytics Supplier - a specialist company which collects and analyses data on our behalf. Buy these smart and efficient Apart from one minor hiccup with provision of a courtesy car, Direct Line provided friendly and efficient service. Private Hire Vs Black Cab – Which Pays the Most? It could have added more stress for me over the claim period dealing with work to keep my job during the Covid epidemic. I could not get past on line form which was very frustrating but was rewarded with a personal and helpful customer support team. Save my name, email, and website in this browser for the next time I comment. If you cannot find the answer to your question, please contact our Customer Services team on 0330 159 1042 who’ll be happy to help. Read Less. No advice has been given by Quote Goat. That doesn’t sound right Ruki, the excess should only be applied once to the claim. Christy. How I discovered all this ? Yes (2)No, do not insure with this company. First Aired: April 24th, 2014. Donal Mc Cay 1 review ... Every other week i was contacted about the misplacement of the black box even though it was placed correctly and was pressured by a member of the customer service team to pay for a new one. Being curious I stayed with the gent doing it regardless and guess what? Before you take the insurance read the policy line. Registered office: The Wharf, Neville Street, Leeds LS1 4AZ Registered in England and Wales No.1179980. An awful awful experience with Direct Line regarding a motor claim. Wiggle out of every claim at our expense”, “I bought direct line product because they were cheap but I learnt pay £10 extra but never buy direct line products.”, “I can honestly say that everyone I have spoken to has been lovely and they have really guided us out of a devastating experience. Thanks for sharing your experience. That’s exactly what we are here for Sue. Quality controll is non existant. she said the car was not hacked into. To see how Direct Line's car insurance compares to other policies check out our guide on the best and worst car insurance. The products listed here are of optimal quality and come with a host of features that make them unique compared to other counterparts. just spoke to the person dealing with my claim Elizabeth Scherer utterly rude and awful customer service. Christy, Thanks for your review Gordon. they will not help but say theres nothing more they can do. Using telematics technology, we’ll give you a black box plug-in for your car so we can monitor your driving performance. Unfortunately, I realised the extent of dissatisfaction of their customers and potential customers when I read the comments of their customers. Hover over the stars to select a rating or write a review below. It doesn’t take much to work out this must be done to ensure DL doesn’t miss any opportunity to wriggle out of paying IMHO. I am with direct line, had their plug in crap for 1 week, tried my best still go scores of 60/100, my quotes 1700 for the year with the box, i called up and asked to take it off because it was 'discouraging me' (made up) for some lucky reason they came back to me to say that there has been no increase is premium, now i dont know if it is pure luck but you have nothing to lose. About | Privacy Policy | Terms & Conditions | Advertising | Guides | Sitemap |Contact, Capital Office, Kemp House, 152 - 160 City Road, London, United Kingdom EC1V 2NX Direct Line were very efficient and their repair centre did an excellent job. I do not definitely recommend at all this insurance company. I also got a brand new courtesy car to use in the meantime. My car was repaired within the time zone and delivered back to me. Registered office: The Wharf, Neville Street, Leeds LS1 4AZ Registered in England and Wales No.1179980. As well as looking at how Direct Line's car insurance policy stacks up against others, we've also analysed how customers who have recently made a claim feel about it too. Christy. The black box (also known as "telematics") enables insurers to track driving style and enables them to predict which drivers are more or less likely to have accidents.. Black box insurance policies typically re-assess the price of insurance based on the data from the black box - either monthly, quarterly, or annually. nowadays cars can easily be hacked into and stolen. Direct Line general insurance policies are underwritten by U K Insurance Limited. Christy. There is no need for passwords - once you have details of the person online. Policy docs arrived very quickly . They have dealt with our no-fault claim swiftly and kept us informed when we might need to be involved in giving evidence. Direct Line, Direct Line general insurance policies are underwritten by UK Insurance Limited. Better stay away from this company and it will be my last year with them even i paid yearly, Your email address will not be published. When I asked them what circumstances had to change, their unbelievable answer was that their decision is based on their underwriting criteria and I was not allowed to know the factor or factors that resulted in their decision! Telematics technology to monitor driving behavior via a plug-into-car box. Cant praise direct line enough for the speed and ease of dealing with my claim and the speed and quality of repairs. Thanks for your 5-star review Adrian. The brand was rated 9 th overall by Which? All this dealt with by Direct Line, I didn't have to lift a finger. Your email address will not be published. Yes (11)No (3). I do not plan to switch supplier anytime in the future! Not to mention, I'd hate to have the thought of the black box in the back of my mind every time I had to brake/overtake. Under their t&c says if i choice to repair my car with my own choice of garage i will have hire car for 21 days, she refused to send the instruction to my garage until now and she saying that i had my car for 21 days because i chose to use my own garage so now still she will not send instruction to the garage and she will not give me hire car. Had accident and it was my fault, no 3rd party involved, i was asked to give statement and evidence which i did, i request my car should be repaired on my own choice of garage but they refusing to send instruction to my garage and offer me to take my car on my own expensive and ask the garage to give estimate, even DL know that they have to instruct the garage first but refusing it. Both active and passive types are in use today, and each has its advantages depending on the application. To see how much other insurance providers charge, you can get a car insurance quote with us. We're glad we could make things easy when you needed us the most. DrivePlus is Direct Line’s telematics-based ‘Black Box’ scheme for drivers under the age of 25. Over the years, the product range has expanded, although the brand has maintained a strong stance on direct sales, and do not appear on any comparison website. In addition, as they judged the claim to be a 'no fault' claim, they confirmed that this would not affect my No Claims Bonus. This was after I tried to get a quote from them and to my horror they declined to give me a quote! Nevertyhe less I have stuck with you - better next year? They will not pay for your claim. Sure enough when renewal came round my NCB was not affected but the accident reflected in the basic premium increasing it approx. TV14 Drama, Series Series. We’re so happy we could make things easier for you. They also advised that although they would not fight my corner they had no objection to me employing my own solicitor to do it. Black box insurance, also known as telematics car insurance, is a type of car insurance premium that uses telematics technology.. A small black box device is fitted to your car and the data it processes helps your insurer understand how you drive and then adjusts your premium accordingly. Direct Line’s telematics arm, DrivePlus, said drivers frequently underestimated the speed at which they were travelling. Christy, I'm sorry the online form wasn't made easy for you Richard. Such a horrible and traumatic experience. I went through countless unauthorised problems which has … They were very helpful and arranged for my car to be collected from home and taken to a repair garage. She knows what she is doing is wrong but she can not say it and she has been pushed by someone in DL to do that such as, not give me hire car, not send instruction to the garage to repair the car, give me wrong information, let the garage to go through my belonging, delay the claim, refused to speak to someone els, etc. We’re sorry you’ve had a disappointing experience with us Robert. As a young driver with 4 years behind me, I am sincerely impressed with the fair price that direct line give me, which consistently undercuts the market. I now conisider the 'password phenomenon' as a failure across business arrangements. I have comprehensive insurance with DL from 5 years, paid guarantee hire plus, Thank you. When they say excess of 500 pounds that means every item for example furniture, single wall, single carpet. Had some bad experiences with insurers in the company 's TrustScore Advertisement enough when renewal round. 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